Customer Service

Once your order ships from our Iowa distribution center, you will receive an automated shipping confirmation email with tracking information from FedEx or UPS. You can also log into your wholesale account to view order status, or use our order tracking page. If you need help locating your tracking number, contact our Customer Service team with your order number.

Most in-stock orders are processed and shipped from our distribution center in Fairfield, Iowa, within 3–7 business days after order confirmation. Shipping and handling charges include order processing, secure packaging, handling, and delivery via reliable carriers (primarily FedEx and UPS).

Delivery times vary based on order size, weight, destination, and chosen shipping method. For large-volume orders, seasonal collections, or expedited needs, please contact us directly for a quote or priority options. Exact transit estimates are provided at checkout or upon request.

At Terra Natural Designs, we want you to be 100% satisfied with your purchase. If at any time within 30 days after your purchase, for any reason, you feel that your purchase has not lived up to your expectations, simply return your unwashed, unworn, and undamaged item for an exchange or a refund.

We offer this policy for both retail and wholesale customers as part of our commitment to quality and partnership.

Standard returns (unwashed, unworn, undamaged items): Go to the FedEx Return Center to generate a prepaid return label using your order details. Drop it off at any FedEx location. A $7.95 return processing fee will be deducted from your refund.

Damaged, defective, or incorrect items: Contact us immediately at (800) 211-1852 ext. 100 or [email protected]. We will send you a prepaid shipping label at no cost to you. Once we receive the item, we will contact you to arrange a replacement or full refund.

We are sorry this happened and want to make it right quickly. Please contact our Customer Service team right away at (800) 211-1852 ext. 100 or email [email protected] with your order number and clear photos of the issue. We will arrange a replacement or refund and provide a prepaid return label at no cost to you for defective or incorrect shipments.

Yes. We are excited to partner with new retailers. We offer sample programs, seasonal collections, countertop and side displays, Easy Packs, and merchandising solutions designed for strong sell-through. Contact our team to discuss the best options for your store and customer base.