WHOLESALE PARTNER SUPPORT
Customer Service
Dedicated support for our wholesale partners.
We’re here to help you succeed with beautiful, meaningful products.
How do I track my wholesale order ?
Once your order ships from our Iowa distribution center, you will receive an automated shipping confirmation email with tracking information from FedEx or UPS. You can also log into your wholesale account on our website to view real-time order status and tracking details. If you need assistance locating your tracking number, please contact our Customer Service team with your order number.
What are your shipping and processing times?
Delivery times vary based on order size, weight, destination, and chosen shipping method. For large-volume orders, seasonal collections, or expedited needs, please contact us directly for a quote or priority options. Exact transit estimates are provided at checkout or upon request.
What is your return and exchange policy?
At Terra Natural Designs, we want you to be 100% satisfied with your purchase. If at any time within 30 days after your purchase, for any reason, you feel that your purchase has not lived up to your expectations, simply return your unwashed, unworn, and undamaged item for an exchange or a refund.
We offer this policy for both retail and wholesale customers as part of our commitment to quality and partnership.
How do I return an item or request a prepaid shipping label?
Standard returns (unwashed, unworn, undamaged items):
Go to the FedEx Return Center to generate a prepaid return label using your order details. Drop it off at any FedEx location. A $7.95 return processing fee will be deducted from your refund.
Damaged, defective, or incorrect items:
Contact us immediately at (800) 211-1852 ext. 100 or [email protected]. We will send you a prepaid shipping label at no cost to you. Once we receive the item, we will contact you to arrange a replacement or full refund.
What if my order arrives damaged, defective, or is missing items?
We are sorry this happened and want to make it right quickly. Please contact our Customer Service team right away at (800) 211-1852 ext. 100 or email [email protected] with your order number and clear photos of the issue. We will arrange a replacement or refund and provide a prepaid return label at no cost to you for defective or incorrect shipments.
Do you offer product samples, displays, or support for new retailers?
